We accept credit card (Visa, MasterCard, Discover, Switch/Maestro and American Express), Cheques and Postal Orders.

Order Online: Simply use this website to make a payment using your credit card/debit card. Remember, we utilise secure server and encryption technology so your personal details are safe.

Order by Post: Please address orders by post to Dash Publishing Ltd, Global House, Richmond Place, Lee Mill PL21 9RL UK. Please make any cheques or postal orders payable to "Dash Publishing Ltd".
* We advise Registered Post for cash orders

Order by Phone: Simply call our order processing department on 01752 898191 with your Credit or Debit Card to hand. You can the talk to one of our highly trained Sales Consultants who will guide you through the process.

Order by Fax: Fax your order through on 01752 898197 making sure to include the relevant product details, your name, address (including Postcode) and Credit Card details including expiry date and issue number (if you are using a Switch card).

Standard Delivery
We send all of our packages by 2nd Class Royal Mail. Please allow 4 - 5 working days after we receive your order for your package to arrive. Remember that we allow 1 week for cheques to clear before despatch and that our cut-off time for same day despatch of phone, fax and Internet orders is 12.30pm. Standard delivery is a flat rate of £4 but FREE if you spend over £40 online!

Special Delivery
In a hurry? Try using Special Delivery. The price for upgrade to Special Delivery is £5.00 on top of the standard charge (a total of £9 or only £5 if you spend over £40 online). All upgraded packages are sent by Royal Mail Special Delivery, which should mean that you receive your package by 1pm the following working day. Please note that Royal Mail do not consider Saturday a working day for Special Delivery. Orders despatched on a Friday by Special Delivery stand a good chance of arriving on Saturday but may be delayed until Monday. A signature is required for all Special Delivery packages. We still allow a working week for cheques to clear.

Fastest Possible Delivery?
The quickest possible way to receive your order is to telephone a credit card order in before 12.30 pm, Monday to Thursday and specify Special Delivery! Next best thing? Send postal Orders or Cash to us and pay for Special Delivery.

Credit Card Discretion and Security
Your Credit Card will be charged in the name of Dash Publishing Ltd. We can only deliver to the card holders address. If you want an order sent elsewhere it is best to pay with cash, cheque or a postal order.

Overseas Orders
We are happy to fulfill orders from overseas. We accept Credit Card Payment, International Money Orders (Pounds Sterling drawn on UK Bank) or Cash (Pounds Sterling). Same day despatch is assured with these payment methods. There is a postage surcharge of £6.00 for delivery to European destinations and £11.00 for Rest of the World - please add this amount to your order total. We cannot be responsible for any import duties that your order may incur, nor for confiscation by Customs in certain countries.

Please Note - We accept the Euro (cash in notes only) - please call for current Euro prices.

We try to ensure that all items are held in stock for immediate despatch once we receive your order. Sadly this is not an exact science and we are sometimes caught on the hop, which means that we may be temporarily out of stock. In these circumstances we will fill as much of your order as possible and send on the balance once we receive fresh supplies. You will only be charged once for postage and packing no matter how many packages we send you.

Our 7 day returns guarantee
Our 7 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item -see our Refunds Policy.

Please note: we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.

REFUNDS POLICY

Items returned under the 7 day returns guarantee
Where you are withdrawing from your purchase up to 7 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

HOW TO RETURN AN ITEM

Please follow the steps below to enable us to process your refund efficiently:

• Please send us a note detailing the reason for return. This note must include your name, address details and telephone number.
• Wrap the item securely in its original packaging (if any)
• Send the package to the address below:
  Returns Department, Your Pleasure Zone, Global House, Richmond Place, Lee Mill PL21 9RL UK
• For your protection we recommend that you use a recorded-delivery service
• For credit card purchases a refund will be credited to your account the same day we receive the returned item/s. We will send you a receipt by post. For all other payments a refund will be issued by cheque -please allow 10 working days.